Today, I had to organize something over the phone, and the man on the end of that very long, very invisible connection was extremely pleasant, and his 'pleasantness' somehow spread across the entire day. We sometimes forget the effect that a word (or a few words strung together) can actually have on others.

This will probably be my last post before Christmas, and I hope that all of you, wherever you are, have a happy, peaceful Christmas period. For those of you who do not celebrate Christmas, I still hope that the period is both happy and peaceful.